Terms of Service
Welcome to Koko Goods! By accessing or purchasing from our store, you agree to the following terms and conditions:
1. General
All prices are in AUD and include GST where applicable. We reserve the right to update prices, product descriptions, and terms without prior notice.
2. Products
We do our best to accurately display product details, but slight variations in colour or sizing may occur.
3. Orders & Payment
Orders are confirmed once full payment has been received. We reserve the right to refuse or cancel any order at our discretion.
4. Shipping
We ship within Australia via Australia Post. You will receive tracking details once your order has been dispatched.
5. Returns
Please refer to our Returns & Refund Policy for details on eligibility.
6. Intellectual Property
All content and branding on this site is the property of Koko Goods and may not be used without permission.
7. Contact
For questions, email us at hello@kokogoods.com.au or write to:
Koko Goods, PO Box 884, Parramatta, NSW, 2124, Australia
Shipping Policy
Processing Times
Orders are packed and dispatched within 2–4 business days. You’ll receive an email once your order is on its way.
Shipping Provider
We use Australia Post for reliable tracked delivery.
Estimated Delivery Times
Shipping Rates
Shipping costs are calculated at checkout based on weight and location. Free shipping may be offered during promotional periods.
Delivery Issues
If your parcel is delayed or missing, please contact us at hello@kokogoods.com.au.
Returns & Refund Policy
We want you to love your purchase. If something isn’t right, here’s how we can help:
1. Change of Mind
We accept returns within 7 days of delivery for unworn, unused items in original packaging. Return shipping is at the buyer’s expense.
3. How to Request a Return
Email us at hello@kokogoods.com.au with your order number and reason for return. We’ll provide next steps.
Return Address:
Koko Goods
PO Box 884, Parramatta, NSW, 2124, Australia
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